If this works it will make it easier to travel on Lyft and Uber
Now for other news. There’s a new service, rolling out nationwide, that allows families to take advantage of ride-sharing services like Uber and LYFT for family members who may not be able to contact these services using the smart-phone apps so many of us have become familiar with.
connects seniors to Uber to get to doctor’s appointments, social engagements or anywhere they want to go within 100 miles. It sounds super easy and no smart phone is required. You can try out their demo with a sample phone call right from their website. Operators are available 24-hours a day at this number: 855.464.6872.
When setting up the call, you can add an emergency contact who will be informed about the trip via e-mailor text message. Learn more about the service here: https://gogograndparent.com/faq. We hope that this next item is the kind of good news so many of us have been needing to hear. Uber has updated their official service dog policy
Presumably to recognize the civil rights protections available to us under the Americans with Disabilities Act (and the terms of last December’s settlement agreement). I will quote from their news release:
“State and Federal law prohibits driver-partners using the Uber app from denying service to riders with service animals because of their service animals or otherwise discriminating against riders because of their service animals.”
“* Driver partners have a legal obligation to provide service to riders with service animals
* Driver partners cannot lawfully deny service to a rider with a service animal because of allergies, religious objections or a general fear of dogs.
* Each driver partner has been made aware of their obligation to transport riders with service animals through the technology services agreement they signed with Uber.
* If driver partners refuse a rider with a service animal, because of their service animal, that driver is in violation of the law and in breach of their agreement with Uber.”
“* If Uber determines that a driver denied service to a rider because of a service animal the driver will be permanently banned from the Uber Driver App.
* Uber will make the determination of whether service was denied because of a service animal in a review of the incident
* If Uber receives multiple complaints about a driver partner denying service to a rider because of a service animal, that partner will be permanently banned from driving with Uber, regardless of the justification the driver-partner offers.”
According to Uber, this is how you can and should report a denial of service complaint : You can get to the right place in your Uber app via either the trip details screen or the account menu button. navigate to “I want to file a service animal issue” complaint screen and leave your information. You can also file a complaint on Uber’s web site by clicking on the HELP link.
Let’s hope the company is serious about implementing and enforcing this newly announced policy.
Not relevant to this discussion of Uber’s updated service animal policies, but still useful information is this: You can file a denial of service complaint with LYFT by calling this Critical Response Line phone number: 855.865.9553.